Customer Service

Shipping & Delivery
Team Raw have worked tirelessly to achieve a 100% on time shipping record to date! An accolade such as this hasn’t come without its challenges, however with customer satisfaction remaining at the forefront of everything we do, this is just a small example of why our customers buy from us To learn more about our shipping and deliveries please see the Shipping & Returns tab located at the bottom of the page.
Privacy & Security
Rest assured at Raw Supplements we are committed to protecting your privacy and ensuring the highest standards of security. The information that we collect from you remains lawful in accordance with the Data Protection Act 1998 at all times. At no time shall we pass your details onto third parties, and all the information submitted to us will be used solely for the purpose of fulfilling orders, keeping you updated regarding the latest products and services, and for the distribution of newsletters to subscribers only. All information submitted to us is accessible by Team Raw only, and is protected by the latest online security measures. If you no longer wish to subscribe to our newsletter simply opt out by following the instructions in your account, or alternatively send us an email at support@rawsupplements.co.uk. To learn more about our privacy and security measures please see the Privacy Policy tab located at the bottom of the page.
Returns & Replacements
We appreciate that on rare occasions you may wish to exchange or return an item. Should this be the case your request shall be dealt with by our highly capable customer service team. We will require you to fill out a brief form for all returns and exchanges, this is obtainable by contacting us on support@rawsupplements.co.uk or by calls made to 02032 865007. To learn more about our returns policy please see the Shipping and Returns tab located at the bottom of the page.
Ordering
Finding the product to best suite you has never been easier, you can browse via our home page by hovering your cursor over the category, brand, goal, sport and gender sections to reveal a more detailed drop down menu. Once you have selected the items you wish to purchase add the quantity and select a flavour, then click “add to cart.” This will take you to the check-out, simply follow the on screen instructions from here. Should you have any queries please feel free to contact a member of staff on 02032 865007. Our expert staff will gladly assist you on all matters to include but not limited to product selection, product ordering, transactions, shipping etc.
Pricing & Promotions
You'll find our pricing stragegy offers the most competitive prices in the market. In addition don't forget that the more you buy the more you'll save at rawsupplements.co.uk, with unbeatable discounts (worth upto a permenant 10% off) awarded to the most loyal customers. We also offer regular promotions with huge discount savings across the store, regular weekly savings on the most popular products and numerous opportunities for you to win free products!
Viewing Orders
The easiest way to follow the progress of your order is to open an account with us. This is completely free of charge, take no more than one minute to activate and allow you freedom to view your recent orders, products purchased and when, where and how it will be delivered. In addition tracking information can be found in your Shipment Email.
Updating Account Information
Assuming you have an account please login, and select from the left hand list the section you wish to edit remembering to save the changes, its as simple as that! Alternatively for both account and non account holders simply email us any ammendments you wish to make at support@rawsupplements.co.uk or call us on 02032 865007.